Profile photo of a State Farm Agent named: Michael Hebert

State Farm® Insurance Agent

Michael Hebert

4.4 out of 5 (21 reviews)

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What our customers say about us...

Profile photo of STLJasen


January 22, 2019

1  out of  5
"Very disappointed to have to write this as I've never done a review but i ABSOLUTELY have to when it comes to this business. I got renters insurance from them in April of 2018 and ended it a couple days before October 2nd which is when i was moving out. Robin helped me out with this, Everything went well up to this point but then 2 months later i realized money was still being pulled from my account. After talking with 3 different staff members about this around the beginning of December. All i wanted was the money i was told was gonna be refunded to me. I've dealt with Robin, Angie, and Kelly just to get this figured out. I Was told by Angie in December that my refund check was on the way to me. After following up 4 weeks later i get told by Kelly that Angie messed up and never submitted the refund to corporate. So then Kelly tells me that she took care of it and that it was on the way in December. After following up with her around January 10 i get told that corporate still needs to review it which they plan to do on the 22nd of January(looking like i wont see MY money until the end of February at this point). I'm absolutely mind blown at this customer service. As a GM of a business my self i cannot believe that i didn't get put on top of the priority list as a upset customer with money taken from my account for no reason whatsoever. they were very quick to take the money but very slow to get the problem resolved. She told me i can submit a complaint to corporate but at this point i rather just make it known to the public what kind of hoops this place is making me jump thru for money that was wrongfully taken from my account which the staff has agreed that i was not supposed to be charged as they can see when my insurance was cancelled in there system. I strongly recommend anyone sign up thru any other state farm as there are plenty to choose from, Wait for this staff to get there stuff together. I'm a 23 year old male who has much better things to do then type this up but i cannot believe the lack of customer service so you've been warned people. Michael Please show your staff how to properly handle these situations as I've called over 6 times to talk to your staff and drove up to there store and still i feel like my situation keeps on being delayed by different staff members. I've been nothing but nice but that doesn't seem to be working..."
Profile photo of Kim Lorenz

Kim Lorenz

April 14, 2020

5  out of  5
"Mike is one of the biggest supporters of our community, always stepping up to help in any way that he can. You won't find a nicer guy to do business with!"
Profile photo of Anna Alt

Anna Alt

September 15, 2021

5  out of  5
"Without a doubt, Mike Hebert is one of the best community partners we have in our area. He cares for his clients like he does his friends and family. He has lived in our area his whole life and takes insurance has his passion project. Highly recommend"
Profile photo of April Plyler

April Plyler

July 7, 2021

5  out of  5
"Family atmosphere and great service! They are always going to find you the best deal as you are part of the family!!"
Profile photo of Jessica Hellmann

Jessica Hellmann

February 18, 2021

5  out of  5
"He's been my agent for probably close to 15 years, maybe longer! Always great service!"
Profile photo of sarah dorenkamp

sarah dorenkamp

December 6, 2020

2  out of  5
Profile photo of Amanda Skidmore

Amanda Skidmore

June 10, 2020

5  out of  5
"Mike has always been there for our family! Very professional and always looking out for our best interest! Great company! You cannot go wrong with Mike and State Farm by your side!"
Profile photo of Thomas Blake Wyatt

Thomas Blake Wyatt

June 10, 2020

5  out of  5
Profile photo of alexander bagdasarov

alexander bagdasarov

August 23, 2018

5  out of  5
Profile photo of KATHY ROLOFSON


August 16, 2018

5  out of  5
"Everyone at this State Farm office is so nice and helpful. Every single time. I just called for a renter’s policy and they went above and beyond to do everything we needed quickly and it was very short notice! They are the best!"
Profile photo of Faisal Ahmed

Faisal Ahmed

April 21, 2018

1  out of  5
Profile photo of Kaitlyn Pelker

Kaitlyn Pelker

February 15, 2018

5  out of  5
"Absolutely amazing! Robin was so nice and such a huge help!"